AI answering service for HVAC and plumbing shops: Your phone rings at 7:30pm. Your agent books the job.
Dael answers the calls your team misses, calls every new lead in under 60 seconds, and books jobs into your calendar. Live within hours, set up and tuned for you.
Keep your number. Your team still answers first.
Hours
to go live
60 sec
lead callbacks
10 jobs
in 60 days, guaranteed
First cold snap · 7:31 PM
The problem
The homeowner with no heat doesn't leave a message.
They call the next shop on Google. A missed call leaves no record of the job it would have been, so you never see what you lost.
The Missed-Call Index
We're calling 300 HVAC and plumbing shops at lunch, after hours and on Saturday to see who picks up.
Want to know what happens when a homeowner calls yours? We'll call your shop three times this week and send you the report. No pitch.
Get your free auditSix places your phone leaks money
The leak
What it looks like
What fixes it
Missed calls
Tech on a roof, CSR on another line, 8pm voicemail.
Answer: a dispatcher that picks up 24/7
Slow callbacks on paid leads
LSA, Angi, Thumbtack or Meta leads called back hours later, after a competitor.
Respond: a call back in under 60 seconds
Unsold estimates
Replacement quotes nobody chases.
Revive: the estimate chaser
Forgotten customers
No tune-up reminders. Maintenance plans quietly lapse.
Revive: tune-up reminders for customers who opted in, added at your day 45 review
A front desk you can't staff
CSRs quit, call in sick and go home at 5pm.
Answer, in overflow mode
No visibility
Nobody can say how many calls were missed, or why jobs were lost.
Report: the Monday report
What it does
One front desk. Five jobs.
- 01Answers every call your team misses, nights and weekends included.
- 02Calls every new lead back in under 60 seconds.
- 03Books the job into your calendar with the right slot and job type.
- 04Chases your open estimates on day 2, 5, 10 and 21, on a Custom plan.
- 05Texts you every booking and sends a Monday report.
A text for every booking
"New job: furnace not heating, Tue 9 to 11am, $89 service call. Recording: tap to listen."
The Monday report
How many calls Dael answered that your team missed, how many jobs it booked, which ones were emergencies, and every recording one tap away.
It remembers people
A repeat caller hears "Is this about the furnace we serviced in March?" Nobody gives their address twice.
The Zero-Miss Protocol
1 · Answer
Every call your team misses, day and night
2 · Respond
Every new lead called back in under 60 seconds
3 · Book
The job lands on your calendar. You get a text.
4 · Revive
Not booked yet? Open estimates and no-shows get chased until a yes or a no.
Loops back to Book
5 · ReportEvery recording, a text per booking, a Monday report.
MemoryUnder every step. Repeat callers are greeted with their history.
How it works
Live in hours. Not next quarter.
01
One 15 minute call
Your service area, service call fee, calendar and emergency rules. We pull the rest from your website and Google profile.
02
We build it and test it
Your agent takes 20 test calls: no heat, price shopper, existing customer, angry caller, wrong number, spam. You hear 5 of them and approve.
03
Turn on overflow forwarding
Calls your team doesn't answer within four rings, busy lines and after hours go to Dael. It picks up what your team can't.
The guarantee
10 recovered jobs in 60 days, or your first two months back.
And we keep working free until you get them.
A recovered job is a booked appointment from a call or lead your team did not handle, confirmed in your calendar. Spam, wrong numbers and calls about existing jobs don't count.
The six conditions
The guarantee holds when you do these six things. Your part is the 15 minute kickoff, a few quick approvals and two short review calls. The 60 days start the day you go live.
- 1Turn on call forwarding for overflow and after hours within 7 days of kickoff, and keep it on for 60 days.
- 2Attend the 15 minute kickoff call.
- 3Approve or edit the script within 48 hours of hearing the test calls.
- 4Give us calendar or field service software access, your service call fee, service area and emergency rules.
- 5Attend the day 14 and day 45 reviews, with at most one reschedule.
- 6Show up to the jobs Dael books.
Why we can offer it: overflow mode only sends Dael the calls your team didn't answer, so every booking it makes is one you would have missed. A shop with 150 calls a month that misses a quarter of them has about 75 missed calls in 60 days. If half are new work and 60% would book, that is more than 20 jobs. We guarantee 10.
Price
Founding price for the first 10 shops.
Front Desk is $297 a month with the setup fee waived. That is less than a tenth of a receptionist's median pay of $3,168 a month (BLS), and it works nights. At a $450 ticket, it pays for itself with less than one recovered job a month.
Founding offer · first 10 HVAC and plumbing shops
Front Desk
$297/ month
Setup fee: was
$1,500, now$0 setupWaived for founding shops- 24/7 answering for every call your team misses
- Outbound calls: new leads called back in under 60 seconds, with their consent
- Books the job into your calendar
- A text to you for every booking
- Monday report and every recording
- Up to 1,000 minutes a month, inbound and outbound
Bigger teams, other industries, more locations
Custom
Let’s talk
Priced for your team and call volume
- Everything in Front Desk
- Outbound follow-ups: estimate chaser and no-show saves
- Missed-call text back
- More minutes, more locations and routing rules
We take four new shops a month so every agent gets tuned on real calls. Founding pricing is for our first 10 HVAC and plumbing shops. Two month minimum, then month to month.
Your numbers
What is your phone leaking?
Plug in your own numbers. Even if half those callers call back later, the rest is real money. And that counts first visits only.
Your monthly leak
$14,625
$175,500 a year. That counts first visits only, not the replacements they lead to.
- Calls a month
- 433
- Missed
- 108
- New work missed
- 54
- Jobs lost
- 32.5
The Front Desk plan is $297 a month. At your ticket, it pays for itself after less than one recovered job a month.
Illustrative math with your inputs. For reference, ServiceTitan reports its own AI voice agents book 70% of the calls they handle, counting capacity declines. That is a vendor figure, not a measure of your missed callers (source).
Proof
Don't take our word for it. Call your agent.
Talk to a demo dispatcher right now, in your browser. Play a no-heat call at 2am, a price shopper or an existing customer. Or enter your website and hear it answer as your shop.
Before you buy, we build a version from your own Google profile and website, live for 7 days, so you can call it from your truck.
Brightline Heating and Plumbing
Home services · demo business
You play · No heat at 2am
Play a homeowner whose furnace died in the middle of a cold night.
How Dael compares
Cheaper than a hire. More than an answering service.
If you like your Jobber or ServiceTitan receptionist, keep it for answering. We add the follow up it doesn't do, like chasing open estimates, and we build, run and tune it for you every week.
Option
What it costs
The catch
Hire a CSR
$38,010 median receptionist pay a year, before overhead
Goes home at 5pm. You hire, train and replace.
Ruby human receptionists
Billed by the minute, so busy months cost the most.
Smith.ai human receptionists
About $10 a call, which adds up fast at 400 calls a month.
Smith.ai AI receptionist
$150 a month (Pro), $2 a call over the plan
You set it up and tune it.
Jobber Receptionist
Included on Plus, or a $29 a month add-on for 30 conversations
Answers and books. You configure it. No outbound follow-up listed.
ServiceTitan AI voice agents
ServiceTitan customers only. You configure it.
Dael
$297 a month founding price, no setup fee, minutes included
Built, run and tuned for you. Chases leads and estimates. Guaranteed for HVAC and plumbing.
Is it a fit?
Built for busy residential shops.
A great fit
- Residential HVAC and plumbing, service plus replacement
- 3 to 30 technicians
- 150 or more inbound calls a month, or $2,000 or more a month on leads
- Jobber, Housecall Pro, ServiceTitan, or just Google Calendar
Not a fit, and we'll say so
- Fewer than 150 calls a month and no paid leads
- Commercial or bid-only work where requests arrive by email
- Franchise locations tied to a corporate call center
- Anyone who wants cold calls to purchased lists. We don't do that.
FAQ
Questions owners ask us.
How much does an answering service cost for an HVAC company?
A receptionist's median pay is $38,010 a year before overhead. Live answering services start around $250 a month for 50 minutes or $300 for 30 calls, and DIY AI add-ons start around $29 a month. Dael is $297 a month for founding HVAC and plumbing shops, with the $1,500 setup waived, minutes included and a guarantee on booked jobs.
What's the difference between an answering service and an AI receptionist?
An answering service puts a person on the line and usually bills by the minute or the call. An AI receptionist answers instantly, any hour, and can book straight into your calendar. Dael adds the follow up most of both skip: calling new leads back and chasing open estimates.
Can it handle a 2am emergency call?
Yes. It triages the call with your emergency rules, then pages your on-call tech or transfers the caller. For a gas smell, carbon monoxide alarm or water near electrics, it tells the caller to get out and call 911 first.
What happens when a heat wave or cold snap floods the phones?
It answers every call at once, so nobody waits on hold. Routine calls get booked into open slots and emergencies go to your on-call tech.
Will it sound like a robot?
Call it and judge for yourself. It's tuned on your own scripts and tested on 20 calls before it goes live.
Do I have to change my number?
No. Unanswered, busy and after hours calls forward to Dael. Your team still answers first.
What about emergencies?
It triages using your rules, then transfers to your on-call tech or texts them right away.
Will it quote prices?
Only what you approve, like your service call fee. Job pricing stays with your techs.
Does it work with Jobber, Housecall Pro or ServiceTitan?
Bookings land in your calendar. On the kickoff call we agree how they reach the field service software you use, and Google Calendar works if you have nothing else.
Does it say it's AI?
Yes. It never pretends to be a person, and it tells every caller the call is recorded.
What if it gets stuck?
It takes a message, books a callback and texts you right away.
What's the contract?
Two months from go-live, to run the guarantee. Then month to month.
Do you handle Spanish?
Spanish-speaking callers get their callback number taken and are routed to your team while we test full Spanish support.
