AI receptionist for salons and spas: Every call booked. Even with your hands full.
Your AI front desk answers while your stylists are with clients, books the right service with the right person, reschedules, and calls every new Instagram and Google lead in under 60 seconds.
Before Dael
Saturday, 11:10am
Your stylist has foils in one client's hair and a second client waiting in the chair, and nobody is at the front desk. The phone lights up. A new client wants a balayage consultation next week. It rings out.
She calls the salon down the street, and they pick up. You find the voicemail at closing. That afternoon a regular cancels, and the empty chair stays empty because nobody has a free hand to work the waitlist.
Dael turns every missed call and Instagram inquiry into a booked appointment with the right stylist, and fills cancellations from your waitlist.
Your front desk team
Five agents. One team.
Each agent does one job well, and they hand work to each other. You approve every script before it goes live.
Answer
Front desk
Answers every call while your team is with clients. Books the service with the stylist the client asks for, reschedules, handles cancellations and answers hours, location and services. It never gives medical or skin advice.
Your stylists keep their hands on the client in the chair.
Respond
New client rep
Calls every Instagram, Google and website inquiry in under 60 seconds. Asks what service they want and which stylist, and books the first visit.
You win the booking before they message the next salon.
Revive
Cancellation filler
When someone cancels, offers the slot by text or call to waitlist clients who opted in, until it's filled.
Cancelled slots get refilled while your team keeps working.
Revive
Rebooking reminders
Calls or texts clients who opted in when they're due for a cut, a color or a monthly facial, and books them with their usual stylist.
Regulars rebook before they drift to someone else.
Report
Monday report
Calls answered, new clients booked, slots refilled and the services people asked for most, with every recording one tap away.
You see what the front desk phone did for you last week.
How they work together
The Zero-Miss Protocol.
Calls and new leads feed one booking step. Anything not booked gets followed up until there's a yes or a no. Reporting and memory run under everything.
- Answer
- Front desk
- Respond
- New client rep
- Revive
- Cancellation filler and Rebooking reminders
- Report
- Monday report
1 · Answer
Every call your team misses, day and night
2 · Respond
Every new lead called back in under 60 seconds
3 · Book
The appointment lands on your calendar with the right stylist. You get a text.
4 · Revive
Not booked yet? Cancelled slots and overdue regulars get offered a time, only if they opted in.
Loops back to Book
5 · ReportEvery recording, a text per booking, a Monday report.
MemoryUnder every step. Repeat callers are greeted with their history.
An example day
A day with Dael.
What a day can look like once your front desk never misses. An illustration, not a customer's numbers.
7:00am
Monday report lands: calls answered, new clients booked, slots refilled and the services people asked for most.
9:20am
A regular cancels her 11am color. The cancellation filler texts three waitlist clients who opted in. One takes the slot by 9:40.
11:10am
Two stylists are mid service. The front desk answers 5 calls, books a new client with the stylist she saw on Instagram and moves a lash fill to Thursday.
1:30pm
An Instagram lead asks about a balayage consultation. Called in under a minute. Booked for Wednesday.
5:45pm
The rebooking agent texts clients who opted in and are due for a trim. 3 book their next appointment.
9:05pm
After close, a caller books a massage and mentions an allergy to certain oils. The agent notes it for the provider, books Tuesday and offers no advice.
What your agent asks
The questions your best person would ask.
You edit these during the build. The agent asks one at a time, in plain language, and only answers from facts you've approved.
Every caller
- New or returning client
- Service they want
- Stylist or provider they prefer, if any
- Preferred day and time
- Name and the best number to text
- How they found you
Massage and spa
- Allergies or sensitivities, passed to the provider and never discussed
- Preferred provider
- Single or couples booking
What it never does
- Give medical or skin advice
- Swap in a different stylist than the one requested
- Contact waitlist clients who haven't opted in
- Take card numbers or payments by voice
Works with
- Google Calendar
- Google Business Profile calls
- Google Ads lead forms
- Website forms
Fair questions
What owners worry about.
Clients book with a specific stylist.
The agent asks who they want first and only books that person's open times. If the stylist isn't free, it offers their next open time before it suggests anyone else.
What if a client asks about a skin or health concern?
It never gives medical or skin advice. It books a consultation with your provider and passes any allergy or sensitivity along, so the answer comes from a person on your team.
Will it spam my clients?
No. It only texts or calls waitlist clients and past clients who opted in or asked to hear from you, and it stops the moment someone says stop.
I already take bookings on an app.
Keep it. Dael covers the calls and Instagram inquiries a booking page never answers, and books into your calendar. Your team confirms each new booking in the system you already use.
Hear it
Call to book a color. Ask for your stylist by name.
Talk to Marigold Hair and Spa, a demo hair salon and day spa, in your browser. Or enter your own website and hear it answer as your business.
Marigold Hair and Spa
Salons and spas · demo business
You play · New client
Play a new client who wants a haircut and color with a specific stylist next week.
