AI front desk for dental and medical practices: A full schedule. Fewer no shows.
Your AI front desk answers every call, books new patients, confirms tomorrow's appointments and fills cancellations from your waitlist.
Before Dael
Tuesday, 8:05am
Your front desk has two patients at the counter and the phone ringing. A new patient hangs up after the fourth ring. They book with the clinic down the road.
At 10am a cancellation opens a slot nobody fills. Nobody has time to call the waitlist. By Friday, that's six empty chairs.
Dael keeps your chairs filled: new patients booked, no shows reduced and cancellations refilled.
Your front desk team
Five agents. One team.
Each agent does one job well, and they hand work to each other. You approve every script before it goes live.
Answer
Front desk
Answers, books and reschedules every call your staff can't get to. Covers hours, location and which insurance carriers you accept.
Your staff stop choosing between the patient in front of them and the phone.
Respond
New patient rep
Calls website and ad inquiries in under 60 seconds and books the first visit.
New patient inquiries become first visits, not "we'll call you back".
Revive
Cancellation filler
Confirms appointments 48 and 24 hours ahead. When someone cancels, calls your waitlist until the slot is filled.
Empty slots get filled while your team keeps working.
Revive
Recall agent
Calls patients who opted in to reminders when they're overdue for a cleaning, check up or follow up visit, and books them in.
Your existing patients come back on schedule.
Report
Monday report
Calls answered, new patients booked, slots refilled and top reasons people called, with every recording one tap away.
You see what the front desk phone did for you last week.
How they work together
The Zero-Miss Protocol.
Calls and new leads feed one booking step. Anything not booked gets followed up until there's a yes or a no. Reporting and memory run under everything.
- Answer
- Front desk
- Respond
- New patient rep
- Revive
- Cancellation filler and Recall agent
- Report
- Monday report
1 · Answer
Every call your team misses, day and night
2 · Respond
Every new lead called back in under 60 seconds
3 · Book
The appointment lands in your schedule. Your front desk gets a note.
4 · Revive
Not booked yet? Cancellations and overdue recalls get followed up until the slot is filled.
Loops back to Book
5 · ReportEvery recording, a note per booking, a Monday report.
MemoryUnder every step. Repeat callers are greeted with their history.
An example day
A day with Dael.
What a day can look like once your front desk never misses. An illustration, not a customer's numbers.
7:00am
Monday report lands: calls answered, new patients booked, slots refilled and what people asked for most.
8:05am
Two patients at the counter and the phone ringing. The front desk picks up every call. A new patient books a first visit for Thursday.
10:00am
A patient cancels. The cancellation filler calls the waitlist and the slot is booked by 10:20.
12:30pm
A website inquiry arrives at lunch. Called in under a minute. First visit booked for next week.
5:30pm
Tomorrow's appointments get confirmed by call and text. Two patients reschedule on the call.
9:15pm
A new patient calls after hours asking if you take their insurance. The agent answers from your list and books Tuesday morning.
What your agent asks
The questions your best person would ask.
You edit these during the build. The agent asks one at a time, in plain language, and only answers from facts you've approved.
Every caller
- New or existing patient
- Reason for the visit, in plain words like cleaning, consult or checkup
- Preferred day and time
- Insurance carrier name, optional
- How they heard about you
What it never asks
- Symptoms or pain details
- Medical history
- Medications or diagnoses
Works with
- Google Calendar
- Calendly
- Meta lead ads
- Google Ads lead forms
- Website forms
Fair questions
What owners worry about.
What about patient privacy?
We don't handle patient health information today, and we won't until every vendor in our voice pipeline has signed a business associate agreement. Until then we scope clinic work on a call and keep it to scheduling questions, with no symptoms or medical history.
Our patients are older.
The agent speaks slowly when asked, repeats itself, and transfers to your staff the moment a patient asks for a person.
I already have practice software.
Keep it. Dael books into your calendar, and your front desk confirms each new booking in the system you already use.
Will patients know it's AI?
Yes. It says so at the start of every call. If a patient asks for a person, it transfers to your front desk during office hours and books a callback after hours.
Hear it
Call as a new patient. See how it handles you.
For practices like yours we run the demo with you on a short call, using your own schedule rules, so you hear exactly what your patients would.
