AI receptionist for restaurants: Every call answered. Even in the Friday rush.
Your AI host picks up when your team can't, books tables, captures takeout orders and texts them to your team to confirm, and answers hours, directions and menu questions.
Before Dael
Friday, 7:15pm
Every table is full and the kitchen is slammed. Your host is walking a party of four to their seat, the line is out the door, and the phone has been ringing for ten minutes.
A family wants a table for six tomorrow. A regular wants to pick up two orders on the way home. Both hear voicemail and call the place down the street. You see the missed calls at midnight and never know what they were.
Dael turns the calls you miss during service into booked tables, takeout orders for your team to confirm and catering inquiries you can follow up.
Your front desk team
Five agents. One team.
Each agent does one job well, and they hand work to each other. You approve every script before it goes live.
Answer
Host
Picks up every call your team misses, during the rush and after close. Books tables and answers hours, directions and menu questions from the details you approve.
A full dining room no longer means a ringing phone nobody answers.
Answer
Takeout taker
Captures pickup orders: items, pickup name and time. Texts the order to your team to confirm. It never takes a card number, so payment happens at pickup or in your own system.
Takeout orders stop going to voicemail on your busiest nights.
Respond
Catering and large party rep
Calls every catering, large party and private event inquiry from your website or Google profile in under 60 seconds. Gathers the date, headcount and location, and books a call with you.
You win the big bookings before the next caterer calls back.
Revive
Event follow up
Follows up catering and large party inquiries from people who asked to hear back but haven't confirmed, by call and text, on a schedule you set.
Inquiries that went quiet turn into confirmed events.
Report
Monday report
Calls answered, tables booked, takeout orders passed to your team and the questions guests asked most, with every recording one tap away.
You see what the phone did for you during service last week.
How they work together
The Zero-Miss Protocol.
Calls and new leads feed one booking step. Anything not booked gets followed up until there's a yes or a no. Reporting and memory run under everything.
- Answer
- Host and Takeout taker
- Respond
- Catering and large party rep
- Revive
- Event follow up
- Report
- Monday report
1 · Answer
Every call your team misses, day and night
2 · Respond
Every new lead called back in under 60 seconds
3 · Book
The table lands on your calendar. Takeout orders reach you as a text.
4 · Revive
Not confirmed yet? Catering and large party inquiries get followed up until a yes or a no.
Loops back to Book
5 · ReportEvery recording, a text per booking, a Monday report.
MemoryUnder every step. Repeat callers are greeted with their history.
An example day
A day with Dael.
What a day can look like once your front desk never misses. An illustration, not a customer's numbers.
7:00am
Monday report lands: calls answered, tables booked, takeout orders passed to your team and the questions guests asked most.
11:20am
A catering inquiry arrives through your website for a 40 person office lunch. Called in under a minute. A tasting call is booked for Thursday.
12:30pm
Lunch rush. The host answers 6 calls: hours, parking and two takeout orders. Each order reaches your manager as a text to confirm.
3:15pm
The event follow up reaches someone who asked to hear back about a party of 14. They confirm Saturday.
6:45pm
Friday rush. Every table is full and the phone keeps ringing. The host books 3 tables for Saturday. A guest asks about a nut allergy, so it says please speak with our staff and texts your manager.
10:50pm
After close, a caller asks if you take a party of 8 on Sunday. The host books the table and texts your manager the details.
What your agent asks
The questions your best person would ask.
You edit these during the build. The agent asks one at a time, in plain language, and only answers from facts you've approved.
Every caller
- Reservation, takeout or a question
- Party size
- Preferred day and time
- Name and the best number to text
- Seating notes like a highchair, the patio or wheelchair access
Takeout and catering
- Takeout items, quantities and pickup time
- Name and number for the confirmation text
- Catering date, headcount and location
- Best time for a call with you
What it never does
- Take card numbers or payments by voice
- Answer allergy or food safety questions
- Promise a table before checking your calendar
Works with
- Google Calendar
- Google Business Profile calls
- Website forms
- Catering inquiry forms
Fair questions
What owners worry about.
Will it take payments over the phone?
No. It never takes a card number by voice. Takeout orders reach your team as a text to confirm, and guests pay at pickup or through your own ordering system.
What about allergy questions?
It never answers them. It says "please speak with our staff", takes a number and texts your manager, so a person calls the guest back.
What if it gets the menu or hours wrong?
It only answers from the menu, hours and specials you give it. Anything else becomes a text to your team, and you sign off the script before it goes live.
My team already answers when they can.
They still answer first. Dael picks up when the host stand is swamped or the kitchen is closed, and hands a text to your manager whenever a guest asks for a person.
Hear it
Call for a table on a Friday night. See if it books you.
Talk to Juniper Street Kitchen, a demo neighborhood restaurant, in your browser. Or enter your own website and hear it answer as your business.
Juniper Street Kitchen
Restaurants · demo business
You play · Table for six
Play a guest who wants a table for six on Saturday evening.
